our fees
Our charging basis is straightforward yet flexible. There are essentially two approaches:
- Fixed price - where the work to be done is a clearly-defined task, and we
can agree the specification reasonly precisely initially, we can provide a
fixed-price quote for the entire task. We'll make clear and agree with you
not only what we will do, but what will not be included; we'll agree
timescales and acceptance criteria. Once agreed, you can be confident there
will be no "hidden extras", so you'll know exactly what your
development will cost. Naturally it's not uncommon for changes to the
specification to arise during development - in these instances we'll agree a
revised price, and ensure that you are always clear about what you're paying
for.

- Time-based - where there is ongoing support work, or a project that is not clearly scoped or defined, it may be more appropriate for us to work on an hourly or daily rate. In this instance we'll always check with you before committing additional time, give you detailed breakdowns on where time has been spent, and give you estimates of time involved in each task ahead of time - giving you the option to cancel or modify any piece of work before any charges arise. Our rates vary slightly depending on the nature of the task involved, but is typically around £45/hour ($90/hour).
Whatever the charging basis, you don't need to pay a penny until work, or a discrete unit of the work, is complete and accepted by you. In most instances we invoice on acceptance of a project; where there is ongoing support work (or a very large single project), we will invoice on a monthly basis. Payment is due 30 days after invoice date.
Small Office Solutions Ltd are members of the Better Payment Practice Group, and encourage our clients to settle invoices promptly.
VAT is charged at 17.5% on all services provided to customers within the European Union countries.
SOS has contacts we can call upon for expert advice in areas that are not our specialism,
and we can often recommend freelancers from within the group if we are unable to meet
a client's needs ourselves.
The Better Payment Practice Group exists to promote good commercial payment practice.
Supporting and advising businesses on appropriate payment terms, and on debt management and
recovery, members of the group have to abide by the group's guidelines on supplier payment
policies and practice.
and their carers and relatives, and raises funds toward
research into the condition. SOS make regular contributions to support their work.