Terms and Conditions

Site & Equipment 
We are happy to provide development and support services from our own offices. We have PCs running various Windows versions, connected to a fast internal network and with a fibre-based internet connection. We have our own development web servers and SQL Server databases (multiple versions) and can arrange for other tools to be installed to support our clients’ requirements. Software can be delivered by e-mail, or remotely installed directly on our clients' systems. Where necessary, we can also provide services at a client’s site, and are always happy to make site visits to meet client personnel. 

Where possible we will provide a quote for a project deliverable. Where ongoing support services are required, however, we are prepared to charge on an hourly rate basis. If visits to a client site are necessary and normal travelling time exceeds one hour, the full travelling time will be charged at our normal rates. For shorter travelling times, or where only occasional visits are required, our travel time charges may be waived. Invoices are payable within 30 days of invoice date. Software we develop carries a 3-month warranty, during which time we will fix any reported bugs in our software or documentation free of charge.

Small Office Solutions Ltd. carry full Public and Employer’s Liability insurances in line with our statutory obligations. In addition Professional Indemnity insurance is held up to a value of £400,000, providing our clients with even greater security. 

Small Office Solutions Ltd will undertake no chargeable work until contracts have been signed between the client and ourselves. We can provide appropriate contracts, or we can review contracts provided by the client. Note that in this instance commencement of work may be delayed while our legal advisors review contract details. Forwarding of this brochure, or any part of it, or introduction by any other means to a third party does not in any way preclude or restrict Small Office Solutions Ltd. from providing services to that third party either directly or via any other party at any time, except as otherwise agreed in writing with Small Office Solutions Ltd. 

Naturally where possible we prefer to retain copyright and other intellectual property rights to the software we develop. In most cases software solutions are highly specific and not applicable to other clients; generally, an unlimited license to copy and use the software within the client company is granted, for no additional fee. Where, for reasons of particular commercial confidence, a client requires ownership of intellectual property rights this may be negotiated. Please note that this brochure and website itself is copyrighted and may not be distributed in any form, in whole or in part, without the express prior permission of Small Office Solutions Ltd. 

Company Information 
Small Office Solutions Ltd. is registered in England, No. 3073027. 
V.A.T. Registration No.: 718 6981 88